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  • SERVICE MANAGEMENT AGREEMENT

  • This SERVICE MANAGEMENT AGREEMENT is between SMOKY MOUNTAIN SERVICE MANAGEMENT LLC d.ba. PropertySense (hereinafter “PropertySense”) a Tennessee Service Management Limited Liability Company and
  • (hereinafter “Client”) a
  • The parties agree as follows:
    ● PropertySense OBLIGATIONS.
    1. PropertySense shall perform property maintenance and cleaning services for
  • All services and materials provided by PropertySense is guaranteed to be as specified in accordance with the standard practices of the specific industry. Cleaning services will be set at the rate of
  • per cleaning.
    1. PropertySense shall perform property maintenance and cleaning services set forth by the terms of this agreement.
    ● Property maintenance does not include major equipment and/or building repairs. Client is responsible for contracting all major service repairs.
    1. PropertySense shall perform property maintenance set at the rate of forty-five (45) dollars per hour not including parts or supplies.
    ● In the event that emergency maintenance services are requested to the property after normal business hours, an hourly rate of seventy-five (75) dollars per hour not including parts or supplies, will be issued. Normal business hours are defined as: Monday through Sunday nine (9) A.M. – (5) P.M.
    ● Property Maintenance services will be provided at the request of the client. The scope of work will vary based on the nature of the service call. PropertySense will communicate any additional findings not outlined in the request for service prior to starting the service.
    ● Cleaning Services shall be performed as outlined in the PropertySense Quality Assurance guideline.
    ● Cleaning Services include the following the following items at no additional charge:
    1. Starter supply of amenities that include the following: Bar Soap, Toilet Paper, Paper Towels, Dish liquid soap, dishwasher detergent, small trash can liners, kitchen trash can liners, exterior trash can liners. The items listed above and quantities are determined and provided by PropertySense and are subject to change based on availability, cost of goods.
    2. Standard linen service that includes the following: Sheets, Bath Towels, Hand Towels, Wash Cloths, and Pillow Cases. The above items will be laundered after each cleaning service is performed. Items such as Mattress Pads, Comforters, Shams, and Blankets will be laundered at an additional charge to the client.
    3. Pre-Arrival Inspection. A Pre-Arrival Inspection will be conducted up to twelve (12) hours prior to the arrival of the client’s guest. The Inspection will include the following: Completion of the PropertySense Inspection Form. Replacement of the following items based solely on the discretion PropertySense: remote control and smoke detector batteries, furnace filters, and shower liners. The items listed above and quantities are determined and provided by PropertySense and are subject to change based on availability, cost of goods.
    4. PropertySense shall provide the client with linens for the property outlined in this contract until termination of the contract. The client agrees that PropertySense will retain all rights to the linens. In the event of cancellation of service all linens are returned to PropertySense. In the event that linens are not returned to PropertySense, the client agrees to pay for linens based on current cost of replacement at the time contract is terminated.